If you don't find the help you need here, see the help documentation in the Omega One product you've installed (see the right hand bar for links to these sections). If all else fails, please contact us here.
 

Updating
How do I update my copy of Battery Pack Pro?
I purchased from CompUSA. How do I update?

Installation
How do I install?
Am I installing the demo or full version?

Uninstallation
How do I uninstall?

Version
What version of Battery Pack / Battery Pack Pro am I using?

General
Can I retain my user settings after a hard reset?
How do I get Battery Pack Pro to speak to me?
Where is my registration code?
I purchased Battery Pack Pro and it has expired

Battery Bar
I can't see the Battery Bar or Program Bar
How do I change what's displayed on the Battery Bar?
My battery life reports it's lower than I expected.
How do I change the default File Explorer used by Battery Pack Pro?
How do I reset the Battery Time Remain data?
Reporting backup battery is low
How do I get memory and storage to scroll automatically on Battery Bar?

Power Store
What battery information is it showing in Power Store?
Why isn't Power Store showing all my storage cards?

Program Bar
I can't see the Battery Bar or Program Bar
How do I change the icons on the Program Bar?
Can I use another File Explorer program to view folders?
When I turn my Smartphone off, then on, Program Bar disappears
Why does Program Bar find double entries?
Does Program Bar find programs installed after Battery Pack Pro has been installed?
Why can't I see my documents as links in Program Bar?
How do I add a custom link to Program Bar?
Adding a custom link to a folder
Setting up Program Bar leaves blank spaces or unwanted icons.
Why is the date in standard US format on Program Bar?
I can't change the Program Bar icons.

Power Task
Power Task keeps reappearing - it hasn't closed

Updating
I purchased from CompUSA. How do I update?
Currently users who purchase a retail boxed copy of Battery Pack Pro are not entitled to any updates or upgrades. However, if you wish to purchase the latest version of Battery Pack Pro at a healthy discount, click here.

Installation
How do I install?

• You should have received a file called "BPPSL.exe" or similar - copy it to a folder on your PC. You can rename to another name if you like.
• Make sure your Smartphone is connected correctly to your PC, and that ActiveSync is showing it as properly connected.
• Open up this folder and double click on this file. A window should open asking you to unzip some files. Click "Extract". Don't change anything on this screen
• Installation should begin. If it fails, please click here for alternate installation instructions.
   

Am I installing the demo or full version?
The demo version will end in "D" (i.e. "BPPSD.EXE") and the full version will end in "L" (i.e. "BPPSL.exe"). Alternately, it will tell you on the first unzip screen. The title bar will have "(trial)" at the end.

Uninstallation
How do I uninstall?

Firstly, the Home Screen items should be removed (the Battery Bar and Program Bar):

• From the Home Screen, press the Programs button.
• Select Settings.
• Select Home Screen.
• Change Home Screen Layout to anything other than Battery Pack Pro.
• Select Done.
• Go back to the Home Screen and make sure both the Program Bar and Battery Bar have disappeared. If they haven't, repeat the steps above.
• Turn the Smartphone off and back on again to reboot it. This releases the association the Smartphone has with Battery Bar and Program Bar on the Home Screen.

Once this has been done, the program can be removed.

• From the Home Screen, press the Programs button.
• Select Settings.
• Select Remove Programs.
• Select Battery Pack Pro.

Version
What version of Battery Pack Pro am I using?

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select About.

This will display the version number of the product.

General
Can I retain my user settings after a hard reset?
The settings are actually in the registry. You could retain your settings during a hard reset of the device by using a registry editor program (Kilmist do an excellent program) to export the HKEY_CURRENT_USER\Software\OmegaOne key to a .reg file, then import it after a hard reset.

How do I get Battery Pack Pro to speak to me?
Make sure the volume on your Smartphone is all the way up. At low volumes the speech notifications can be difficult to hear.

To select which speech alerts to hear:

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select Battery Bar Options.
• Select Menu, then Speech.

Check the speech events you want to hear, along with when you want to battery / memory warnings, and how often you wish to be notified.

The 'battery is fully charged' message sounds once when the value of the battery trips up from a lower value (e.g. 99%) to 100% so if you are not near the device at the time you will not hear this.

Please try changing the value that the low battery warning sounds at and see if you can get a reaction out of it. The warnings may not sound if you are not on the Today page at the time so this is another possibility why you have not heard the sound.

Please also ensure that the program is installed to the main memory and not to a storage card.

You could try installing a new set of sound files to see if that helps (you can get these from here, or try reinstalling (deleting user settings when prompted during uninstallation).

Where is my registration code?
No registration code is required for Battery Pack Pro on the Smartphone. You must ensure that you are using the licensed version (a file starting with "BPPSL") which you download at the time of purchase, or later from your email receipt or account page.

I purchased Battery Pack Pro and it has expired
You should firstly check that the demo program has been uninstalled completely prior to installation of the full version. Secondly that you are not using the demo version to install instead of the licensed version. You should uninstall the program following the instructions in help and then reinstall the program. Please also ensure that you are using the full version of the software which you will have downloaded from your email receipt download link - the file start with the letters "BPPSL".

Battery Pack Pro for the Smartphone does not require a registration code.

Battery Bar
I can't see the Battery Bar or Program Bar
Firstly, make sure Battery Pack Pro has been installed to main memory (not a storage card or other location). Once this has been done, follow these instructions:

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select Add/Remove plug-ins.
• Select which plug-ins to add, then select Add.

If you are still unable to add the Battery Bar or Program Bar to the Home Screen, then try first of all turning your Smartphone off, then on again to reboot it. You should be able them to add the plug-ins to the Home Screen.

If this doesn't work:

• From the Home Screen, press the Programs button.
• Select Settings.
• Select Home Screen.
• Change the default Home Screen layout to something other than the currently selected value.
• Select Done.
• Go back to the Home Screen and make sure the changes have taken affect, then try adding the Battery Bar and Program Bar to the Home Screen once more.

How do I change what's shown on the Battery Bar?

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select Battery Bar Options.
• Select Menu, then Customize.

The Battery Bar can display up to 6 "banks" of information, some of which may need to be scrolled right to view the information. Select which information you wish to view here.

If you wish to display information for 2 different storage cards, this can be viewed through one storage card "bank", or by selecting storage card in 2 "banks" and setting each one to display different cards when back on the Home Screen.

My Battery life reports it's lower than I expected
Since everybody uses their Smartphone in different ways, the drain on the battery will be different. Battery Bar "learns" how you use your Smartphone to accurately display the battery time remaining for how you use your device. After a certain time it will start displaying battery time remaining. Over the next few days of use the time remaining display will steadily get more and more accurate.

Note: if you usually keep your Smartphone fully charged all the time it may take Battery Bar longer to generate an accurate battery time remaining figure. In this instance, let your Smartphone discharge a little (down to 50-60% battery life) once or twice.

Manufacturers advertise their Smartphone will operate for a certain amount of hours from a full charge. You will most likely find the Battery Time Remain display will be a lot lower than this figure. This is because your Smartphone drains the battery even when it is "off" (actually in standby mode). Battery Time Remain only measures the time you are using your Smartphone (the time that is the most important to you!).

How do I change the default File Explorer used by Battery Pack Pro?
To change the file explorer used by Battery Bar and Program Bar, a registry value change is required. Under the HKEY_CURRENT_USER \ Software \ OmegaOne \ BatteryBar key, create a string value "Explore" with the full path to the alternate file explorer. e.g. to set it up to the default file explorer, you would enter "\windows\fexplore.exe". You'll have to then do a soft reset so that Battery Pack / Battery Pack Pro can pick up the changes.
Note, we haven't tested this with all Explorer programs.

How do I reset the Battery Time Remain data?

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select Battery Bar Options.
• Check Reset Battery Time Remain and select Done.

Reporting backup battery is low
A red exclamation mark may appear next to the battery icon on the Battery Bar. This indicates that the information the device is reporting to Battery Pack Pro appears as the backup battery is low. It is possible that the device does not have a back up battery but the way this is reported to Battery Pack Pro makes it ambiguous.

How do I get memory and storage to scroll automatically on Battery Bar?
If you tap the "storage icon" (actually the memory icon) it will switch to the other. Tap the slider next to it and it will launch the memory applet. Same for the storage card icon - it should load the File Explorer, so you can see what's on your storage card.

Power Store
What battery information is it showing in Power Store?
Power Store shows information for the main battery and the backup battery. On certain Smartphones two batteries are used to ensure data is backed up - a main rechargeable battery and a separate coin cell backup battery. Power Store shows information for both of these batteries.

Some Smartphones only have one battery - the main rechargeable battery. In this case the backup battery will display in Power Store with no information or as fully charged.

Power Store does not display information for any external add-on batteries.

Why isn't Power Store showing all my storage cards?
Power Store will show up to two storage cards. However, Battery Bar has the ability to manually or automatically cycle through all storage cards on the Smartphone.

Program Bar
How do I change the icons on the Program Bar?

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select Program Bar Icons.

Press down and up to switch between the icon list at the bottom of the screen and the list of programs at the top of the screen. Use the left & right button to choose the icon to edit, or to choose the program to select in this location on the Program Bar. When you are finished, select Done.

To choose how many lines high the Program Bar should be:

• From the Home Screen, press the Programs button.
• Select Battery Pack Pro.
• Select Program Bar Options.

If you wish to show the date in the top left corner of the Program Bar, select this check box.

Static lines don't have a scroll bar on the right hand side. Hence, you can choose to have some static lines of icons, and some scrolling lines of icons.

Can I use another File Explorer program to view folders?
It's possible to change both Battery Bar and Program Bar to use another file explorer program. It can be done by adding two new registry entries:

Battery Bar
Key: HKEY_CURRENT_USER\Software\OmegaOne\BatteryBar
String Value: Explore
Set the string value to the full path name of the new file explorer program. For example:
\Program Files\Resco\Explorer.exe

Program Bar
Key: HKEY_CURRENT_USER\Software\OmegaOne\ProgramBar
String Value: Explore
Set the string value to the full path name of the new file explorer program. For example:
\Program Files\Resco\Explorer.exe

When I turn my Smartphone off, then on, Program Bar disappears
This is probably due to installing Battery Pack Pro onto a storage card. When the Smartphone restarts it initializes the today plug-ins before it's mounted all the storage card volumes (so they can be used), hence it thinks the today plug-ins are not present. If you install to main memory the program should work without any problems.

Why does Program Bar find double entries?
Program Bar may find multiple references to the same program whilst it searches on the Smartphone. The reference more often than not point to the same product, so either can be chosen.

Does Program Bar find programs installed after Battery Pack Pro has been installed?
Every time you go into the Program Bar options page it should rescan for new applications. It will rescan for new settings applets only if new ones have been added (or some have been removed). You can use a custom link to find others not in these folders.

Why can't I see my documents as links in Program Bar?
Only documents in the main memory can be linked (not on a storage card, unless you create a custom link to do this - see the next section for information on how to do this).

How do I add a custom link to Program Bar?
Custom links cannot be added to the Program Bar at this time.

Setting up Program Bar leaves blank spaces or unwanted icons
To adjust the programs on Program Bar you need to assign required icons to the blank spaces. In doing this you can put all your required icons on the higher lines and then in the options screen choose to show fewer lines which will mean the lower ones with blank or unwanted icons are not shown.

You should only need to do this once as when you uninstall the current version in order to update you can elect to keep your user settings which includes the Program Bar set up.

Why is the date in standard US format on Program Bar?
The format is currently fixed to: ddd, MMM d

ddd - The day of the week as a 3 letter concatenation
MMM - The month as a 3 letter concatenation
d - The day of the month (1-31).

However, for non-English Pocket PCs this will localize to the 3 day letter concatenations for this language.

I can't change the Program Bar icons.
For Windows Mobile 5 and newer devices, you may need to use the "2", "4", "6" and "8" keys to move around the screen.

Power Task
Power Task keeps reappearing - it hasn't closed
Please ensure that when you have finished using Power Task you exit it by pressing the Back button and not just by pressing the Home button.
 

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