If you don't find the help you need here, see the help documentation (see "Full Instructions" on the right hand side of this web page). If all else fails, please e-mail us by selecting "Contact Us" above.

Click here to view Journal Bar content that are known to be down at the moment.

How do I update my copy of Journal Bar?

Which Pocket PCs is Journal Bar compatible with?

What do all these version numbers mean?
How does Journal Bar work?
How can I access Journal Bar's options?

Journal Bar doesn't get any data. What's happening?
Journal Bar has got some data, but some is missing.
Will Journal Bar work with my Pocket PC Phone edition?

Will Journal Bar work with a wireless connection?
How do I find stock ticker symbols?
Which countries are supported for weather data?

Why can't I see radar & infrared images?
How can I zoom my radar & infrared images?
Where have movie reviews gone?
How do I store the web pages on a storage card?

Why won't my backup software work with Journal Bar?
Journal Bar won't uninstall.
My news headlines don't display properly.

When I disconnect, Journal Bar keeps trying to get data.
Can I skin the weather icons?

What programs are incompatible with Journal Bar?

Can I use a different web browser with Journal Bar?

Expansion Pack Questions
How do I add custom RSS news feeds?
Why isn't the Expansion Pack being detected?

• Not compatible with original Pocket PC 2000 devices.
• Not compatible with iPAQ hw6500, 6515 and hw6700 devices (and any other with 240x240 screens).

What do all these version numbers mean?
To see the current version of Journal Bar, select select Start|Settings|Today. Select the Items tab, select Journal Bar, then tap the Options button. On the General tab the version number is displayed in the format: v1.2.3-4 where:

1 - The major version number. This is changed when there are major revisions to the product.
2 - The minor version number. This is changed when there are small revisions to the product.
3 - The point release number. This is changed when there are bug fixes or small tweaks to the product.
4 - This is a little special. This refers to the content version number. Journal Bar relies on getting web content from web pages. If a web site design is changed, this can affect how weather, news, stock & link data is retrieved. Therefore, Journal Bar constantly checks for new updates (if the Check for updates box is checked). If a new content version number is found, new content information is downloaded and this version number is increased. Note, to manually update the content information, tap the Update Format button at the bottom of the General screen.

The version content will be automatically updated, so the version content number may increase without any warning - it's just keeping the product automatically updated so it can get the latest information as it should. However, if there is a new version of the Journal Bar product, the major, minor or point release number will change. This will in turn display an extra page of information on Journal Bar informing users that another version is available.

How does Journal Bar work?
Journal Bar gets weather, news, stock etc... data from the Internet via your desktop PC (when it is connected to the Internet). It gets this information when your Pocket PC is connected to the PC via the docking cradle or connection. Wireless links that connect to the Internet are also supported. When your Pocket PC is docked it will start looking for new data. The top left icon on the Journal Bar will flash to show it is looking for new data. When it has finished getting data the icon will stop flashing. Weather, news etc... data will be updated automatically every three hours. Stock information will automatically be updated every 10 minutes.

How can I access Journal Bar's options?
Select Start, Settings, Today. Select the Items tab, select Journal Bar, then tap the Options button.

Journal Bar doesn't get any data. What's happening?
First of all, check that your PC is connected to the Internet and can successfully browse web pages. Then check the Pocket PC has a partnership with the PC (the system tray ActiveSync icon on your PC should be yellow or green).

It may also take a little time to get data from the Internet into Journal Bar, especially with a dial-up connection. The link section in particular may take several minutes to appear. However, weather and/or news headlines should appear after the first couple of minutes of being connected.

Sometimes the data source may be down for some reason, or may not be updating. Click here to view sites that are known to be down at the moment.

If you still aren't seeing any data, it may be that the Pocket PC settings to read the web pages is not set up correctly. To test your connection is working correctly, select Start, Internet Explorer, tap the House (Home) icon at the bottom of the screen, select the Pocket PC.com item on the home page, then tap the Go to PocketPC.com now! link. If you get a message saying the connection settings aren't correct, then your Internet connection isn't correct yet. Tap the Not online yet? Find out how to get connected. link below it to correct the problem.

A common problem is with using the Connection Manager to get the Internet data. To turn this off, go to Start, Settings, Today, select the Items tab, select Journal Bar, then hit the Options button. Uncheck the Use Connection Manager check box, then tap OK.

Some Internet connections require a proxy server to connect to the Internet, and some do not. For example, a work link may require a proxy server, but the home link does not. If you aren't seeing any information you may need to enter the proxy server address into the Pocket PC settings. To do this, go to the Start, Settings, Connections screen. Also, see the Pocket PC help for more information on adjusting connections.

On some systems, just setting the system up to use a proxy server isn't enough. You may need a 3rd party product to get access to the Internet through the Pocket PC. One product that customers have found useful is ProxyPlus.

Configuration is done through web browser. Click Proxy Settings then

1. Cascading | Non-ICP Cascading: Configure your company's browser (enter authentication info if required)
2. Cascading | General: set Object Retrieval Method to via Non-ICP Parent
3. Proxies | General: enable proxy types and ports you want to use (the default selections should be fine)
4. Administrator | Restart (applies changes)
5. Set My Pocket PC Connection to use my local proxy

You should also go to ActiveSync on the desktop pc, select Tools, Options and make sure on the Rules tab that the Pass Through is selected as The Internet.

If you are using the Power Clean feature in Battery Pack Pro to clean up unwanted files, the Temporary Internet Files box should be unchecked, or this will delete Journal Bar stored web pages.

Journal Bar will not get data when docked if the Google Web Accelerator is installed on the desktop. This stops the connection between the device and the Internet.

Journal Bar has got some data, but some is missing.
It may also take a little time to get data from the Internet into Journal Bar, particularly with a dial-up connection. Particularly, the link & stock data may take several minutes to appear. However, weather and/or news headlines should appear after the first couple of minutes of being connected.

Also, there may be a problem with the web site that is getting the data. In particular, some web sites have occasional down-time to update their web pages. Wait an hour or two and the data should be updated correctly. If the problem persists, unselecting that piece of data in the Journal Bar Options section will stop it trying to get this data.

Finally, please check there is enough memory to store the Journal Bar data. As a rough guide the Pocket PC's memory should have at least 700 KB free, however, more or less may be required depending upon the amount of data selected and the web sites that are stored.

Will Journal Bar work with my Pocket PC Phone edition?
Yes! Journal Bar will download information through your PC ActiveSync connection, and you can use your cell connection to get data when on the move. To get Journal Bar to grab data when you're not at your desk, tap the top left Section Icon on the Journal Bar screen, and it will start to get data.

Will Journal Bar work with a wireless connection?
Journal Bar will work with a BlueTooth ActiveSync connection as if it were a standard serial or USB ActiveSync connection.
Journal Bar will also work with a 802.11 wireless Active Sync connection, however it will not automatically grab data. To get Journal Bar to grab data, tap the top left Section Icon on the Journal Bar screen for a few seconds, and it will start to get data.

How do I find stock ticker symbols?
Click here for common ticker symbols. For non-US stock symbols, look them up at  http://moneycentral.msn.com.

Which countries are supported for weather data?
All countries (with the exception of Bhutan) have weather information.

Why can't I see radar & infrared images?
Currently only US & Canadian cities can display radar images for the weather. Also, these images will only be stored if "Use Fast Cache Store" is checked in the Journal Bar Options Page (you will need to press the "Web Page Store" button to access this screen). Finally, very occasionally the images from the web source may not be available. They should reappear the in 24 hours.

How can I zoom my radar & infrared images?
To see the radar & infrared images in more detail, tap on the image in the detailed weather screen. This will bring up the image in Internet Explorer. To view the image in more detail:

Windows Mobile 2003 and older devices
Select the View menu and uncheck Fit to screen.

Windows Mobile 2003 Second Edition and newer devices
Select the View menu then Layout. Select Desktop.

Where have movie reviews gone?
If the movie reviews icon appears as a Internet Explorer icon, go into the Journal Bar options, go to the Links tab and reselect *Movie Reviews* once more. Tap OK and sync, and the latest movie reviews will appear.

How do I store the web pages on a storage card?
Go into the Journal Bar options. On the General tab there is a Cached Pages box. Use the soft keyboard to enter a new location (e.g. \Storage Card\TIF\). Tap OK to change the location, then soft reset your Pocket PC.

Note, this may have unknown effects on your browser - particularly if you redirect the location to a storage card and then eject the card. In particular, changing the location to a RAM disk on your Pocket PC like the iPAQ File Store does not work and results in a small system file that cannot be removed appearing on the RAM disk. Changing the storage location is done at your own risk.

Why won't my backup software work with Journal Bar?
Journal Bar stores the web pages it reads into memory. This data is used all the time, and therefore backup software cannot backup this data as it's currently being used. It is recommended that users uninstall Journal Bar if they want to make a backup of their system.

Journal Bar won't uninstall.
On certain Pocket PC Phone Edition devices, the phone may need to be turned off to get Journal Bar to uninstall correctly.

My news headlines don't display properly.
Russian headlines use the Cyrillic font, and so won't display correctly. The news stories should work however. In Internet Explorer, go to Tools|Options, the Advanced tab, and change the default character set to the correct character set for this data.

When I disconnect, Journal Bar keeps trying to get data.
If you connect Journal Bar wirelessly and then disconnect before it's finished syncing, Journal Bar may keep trying to connect. To correct this problem, go into the Journal Bar options screen and uncheck the Use Connection Manager check box. Tap OK to accept the changes, then soft reset the device.

Can I skin the weather icons?
Yes, in Journal Bar v2.0.4 and later. See this link for detailed instructions of how you can skin the weather icons.

What programs are incompatible with Journal Bar?
The following programs are incompatible with Journal Bar:

• Pocket Arabizer from IMAGiNET.

How do I add custom RSS news feeds?
Custom RSS feeds can only be added with the Journal Bar Expansion Pack installed and detected. See Why isn't the Expansion Pack being detected? if the Expansion Pack isn't shown as detected in the Journal Bar options page (the "General" tab).

Create a text file on your PC and rename it as a ".jb_rss" file (e.g. "news.jb_rss"). Each RSS news feed will have three parameters associated with it:

<title>Washington Post Top News</title>
<icid>5</icid>
<url>http://www.washingtonpost.com/wp-srv/topnews/rssheadlines.xml</url>

The <title> tags specify the readable name for this RSS news feed.
The <icid> tags specify the small icon (which appears in the top left hand corner of the Journal Bar page). Examples to set this to: 5 is the US flag. 8 is a globe icon, 10 is a home icon.
The <url> tag will contain the URL the RSS news feed is located at.

Up to 100 RSS news feeds can be added to the same .jb_rss file.

For a sample file containing some sample RSS feeds, download it here.

The file should be copied to your Pocket PC's \windows folder. Once this has been done, dock the Pocket PC then go into the Journal Bar Options screen and tap the "Update Format" button. Tap OK to cancel the Options page and go back to the today screen. Wait for Journal Bar to update the first weather section, then go back into the Journal Bar Options page and the new RSS news feeds should appear as available news feeds on the "News" tab.

Can I use a different web browser with Journal Bar?
To use a different browser with Journal Bar, a new registry value should be added using a registry editing program. Kilmist make an excellent registry editor:

Key: HKEY_CURRENT_USER\Software\OmegaOne\JournalBar
Name: "Browser"
Value: <the full path and file name of the browser - e.g. "\windows\Thunderhawk.exe">

Once this registry value has been added, soft reset the Pocket PC and Journal Bar will start to use this browser.

Why isn't the Expansion Pack being detected?
For best results, install the Expansion Pack first, then Journal Bar. However, if you install Journal Bar, then the Expansion Pack, it should still detect. If you are having problems with the Expansion Pack showing the extra features, do the following:

• Soft reset your Pocket PC
• Dock the device with your PC connected to the Internet
• Wait for a full sync cycle to occur
• Tap Start|Settings|Today|Items tab, select "Journal Bar", then tap Options.
• Check "Expansion Pack Detected" text appears on the main options screen.

The Expansion Pack will now have been detected.

If you are still having problems with the Expansion Pack being detected, copy the jbep.dll file from the \Program Files\OmegaOne\JournalBar folder to the \Windows folder on the Pocket PC. You must ensure that you are viewing all files otherwise this file will be hidden (tap & hold in a blank space on the screen and select "view all files").