Below you can find help on general issues for all Omega One products. For questions about specific products, please see the product name under the Help section on the right hand bar.

If you don't find the help you need here, see the help documentation in the Omega One product you've installed (see How do I get help? below for where help documentation can be found).

How do I purchase your software?
How do I install it?
How do I update?
Can I backup my user data?
How do I re-download the software I purchased?
How do I get help?
How do I install the update?
I purchased and I'm receiving expiry messages - how do I get rid of them?
How do I get use Omega One products in "true VGA" mode (using products like OZ_VGA)?
I sent an e-mail to your technical support, but never got an answer.

How do I install the software?
If you are having problems with the standard method of installation you can use the alternate method:

• When you double click on the installation file it firstly extracts the files it needs into an appropriately named subdirectory in c:\Program Files\Omega One\ on the desktop PC.
• In this directory will be a .cab file for the application you are trying to install e.g. for the licensed version of Battery Pack Pro this is called BPP_PPC_Legit.ARM.cab file.
• Dock the Pocket PC.
• Right click on the ActiveSync icon on the system tray and select "Explore".
• Open an explorer window where the .cab file is on your desktop PC.
• Drag the .cab file into the ActiveSync Explore window (copies the file to the Pocket PC).
• Undock the Pocket PC and select Start | Programs | File Explorer.
• Find the .cab file and tap on it.

Alternative method of installation
If you are having trouble with the standard method of installation you can use the alternative method instead. This specifically involves locating the .cab file for the application you are trying to install. It is usually extracted to a directory on the desktop PC's C:\ drive when you double click the installation file. For example the Battery Pack Pro demo version file is called BPP_PPC_Demo.ARM.cab and can be found in the C:\Program Files\Omega One\Battery Pack Pro directory.

To install:

• Dock the Pocket PC.
• Right click on the ActiveSync icon on the system tray and select "Explore".
• Open an explorer window where the .cab file is on your desktop PC.
• Drag the .cab file into the ActiveSync Explore window (copies the file to the Pocket PC).
• Undock the Pocket PC and select Start | Programs | File Explorer.
• Find the .cab file and tap on it.

Please also check that you have the correct version for your device i.e. the Smartphone or Pocket PC version.

If you have problems with this method, or the file has not been extracted, you can contact us on the appropriate email address letting us have details of any error messages you are seeing, whether you are installing the licensed or demo version, and which device you are installing on.

If you are still having problems please contact us with your order details and the problem.

How do I update?
Battery Pack Pro
When you purchase Battery Pack Pro you received a registration code (a series of 10 letters & numbers). Download the latest trial version from where you purchased it, or from here, then enter the registration code to activate the product. This registration code will activate all the features for the version of the product that was purchased. For example, if v2 was purchased then the registration code will unlock all v2 and v1 features, but not v3 features. Learn how to upgrade to a newer version for a discounted price.

Battery Pack
If you purchased before April 21st 2004, uninstall the full version on your Pocket PC, then download the latest trial version of Battery Pack from here. Once this has been installed on your Pocket PC, Battery Pack will know you have previously installed the full version and you will have the latest full version.

If you have lost your full copy of the product, please contact our tech support department with your e-mail receipt, or similar details.

1-Calc (Pocket PC)
1-Calc v1 and v2 didn't require a registration code. However 1-Calc v3 and newer requires a registration code (a series of 10 letters & numbers). Download the latest full version of 1-Calc from the software store it was purchased from then enter the registration code to activate the product. This registration code will activate all the features for version 3.

Note, if you purchased version 2 or earlier, you will not have received a registration code - you can update using the latest demo (if you had the licensed version previously installed and have not hard reset in the meantime) or the licensed version which you can download from your email receipt or account page at the company you purchased from. When asked for a registration code just tap return/cancel. Learn how to upgrade to a newer version for a discounted price.

All other products
When you purchase a full version of one of our software programs you will receive a download link in the confirmation email sent to you from the on-line store you purchased it from. When an update is released you can access this link again to download the update.

If you have deleted or lost this email you should be able to access your account information at Handango. You will be asked for your email address and other identifying information. You will then be able to access your download link once more.

If you have purchased from another website there will be similar methods for updating. If your download link is not working you should contact the administrator for that website to get the matter corrected.

We are not able to send out copies of this confirmation email to customers – it is sent directly from the company you purchased through.

If you cannot access the latest full version of our products, in most cases you can uninstall your current full version then install the latest demo version and it will operate as the latest full version. To get the latest demo version, go to the product page on this site and click the Trial download link.

iPAQChoice customers will need to follow the following instructions to receive their update:
* Run the iPAQ Download Agent. If this isn't installed, install it from the iPAQChoice web site.
* Tap the button to re-synchronize.
* Select "Battery Pack" and click the "Browse Files" button.
* Select the "Compaq Downloads" directory on the left, then rename the "Omega One Battery Pack 2004" folder to another name (for example "Omega One Battery Pack v4.1").
* Close the window, close the iPAQ Download Agent, then reopen the iPAQ Download Agent.
* Click "Yes" to resynchronise, select "Battery Pack" and click "Download Now".
* The latest version of Battery Pack 2004 will be downloaded.

Please note, it may take a few days extra for iPAQChoice to be updated with the latest version.

Can I backup my user data?
When moving from one version of an Omega One product to a newer version, you can generally backup your user data automatically. To do this, uninstall the current version. If there is user data that needs to be saved, it will ask you "Do you wish to keep user data". Selecting "yes" will allow that data to be stored.

If you are hard resetting your Pocket PC, or moving your programs to a new Pocket PC, we have created a program which will allow you to backup and restore application data for 1-Calc, Battery Pack Pro and Journal Bar. It will also allow you to reset the data back to the original defaults.

To do this, download the program by clicking here. Copy this program to a folder on your PC (don't try to run it, it will not work on a PC). Next:

• Make sure your Pocket PC is docked with your PC.
• Right click on the ActiveSync icon in the system tray on your PC and select "Explore".
• Drag and drop the downloaded program (BackupRestore.ARM) to a folder on your Pocket PC.
• On your Pocket PC, go to Start | Programs | File Explorer and find the folder you copies the BackupRestore.ARM program to.
• Tap on the program to install it to your Pocket PC.
• The program is now installed. To run it go to Start | Programs | Omega One Backup.

To backup user settings, install the program, run it, and select the program you require to backup. For Battery Pack Pro both "Battery Bar" and "Program Bar" data will need to be backed up. Tap "Backup". The backed up file will appear in the root folder on your Pocket PC. This file can now be copied to a storage card or a PC for safe keeping.

To restore user settings, install the BackupRestore.ARM program and the file with the user settings before the program you want to restore settings for. Therefore, if you are restoring Journal Bar settings, install BackupRestore.ARM, copy the user data to the root folder on your Pocket PC, and run BackupRestore.ARM. Select the program you want to restore the settings for (e.g. "Journal Bar") then tap "Restore". Once this data has been restored, you can continue to install the Omega One product (e.g. 1-Calc, Journal Bar or Battery Pack Pro).

How do I re-download the software I purchased?
To download your software again or update when a new version is released you should download the latest version from the download link you used to obtain the original version purchased. This is usually found in the email receipt you received from the company you purchased through.

If you purchased from Handango the link will be towards the end of your email receipt and starts ?to download your software again....?.

If you no longer have your email receipt you should be able to access your account page at the company you purchased through - they usually ask for details such as your email address and other identifying information such as your reference number. You should then be able to access the required download link via your account pages.

Alternatively, if you purchased version 1.0 or version 2.0 of Battery Pack Pro and have a registration code, you can download and install the demo. To input your registration code before Battery Pack Pro expires you just need to tap the Power Store icon on the left hand side of Battery Bar and the code will be requested.

How do I get help?
See the readme.txt or readme.html file in the directory you installed your software to - usually under the c:\OmegaOne directory on your PC. On most products help is available on your device by tapping Start | Help.

For specific help on certain products, see the right hand bar on this page.

If you can't find an answer on these pages, contact us by following the links on this page.

How do I install the update?
See the help for the product you installed for specific instructions on how to uninstall or reinstall. You must ensure that you install the full version.

I purchased and I'm receiving expiry messages - how do I get rid of them?
This is usually caused by the demo version not being completely uninstalled before installing the full version. Please see the help for full information.

You should also check that the expiry message is not coming from a demo version of another program. When you purchase some Omega One titles, we supply demo versions of other programs which you can choose to install. If you choose to try these programs when you install the product you purchased you can uninstall them as they expire. They can be uninstalled separately ? see Remove Programs (Start|Settings|System|Remove Programs).

How do I use Omega One products in "true VGA" mode?
Omega One applications are designed to work with VGA Pocket PCs unaltered by products like "OZ_VGA" or other 3rd party products which alter how applications are displayed on VGA Pocket PCs. However, there is a way to make Omega One products work with this software:

For Journal Bar, copy this file to your PC.
For 1-Pass, copy this file to your PC.

Use ActiveSync to explore your Pocket PC from your PC. Navigate to the \windows directory. Copy the file you downloaded into this directory. Now soft reset the Pocket PC.

I sent an e-mail to your technical support, but never got an answer.
We endeavor to get back to each technical support query within 48 hours, but during times of high demand (e.g. when a new version of a product is released) this can be up to 1 week.

Often when users feel we did not respond to an e-mail, it is usually because we attempted to e-mail you, but the e-mail "bounced back" to us, i.e. it was undeliverable. This can be for a variety of reasons. However, the best solution is to e-mail again our tech support team using a different e-mail account if you haven't got a response within a week.

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